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Terms & Conditions

Placing an Online Order 

Shopping online is easy and secure. Once you've made your decision just click the "ADD TO CART" button for the item or items you'd like to purchase and your shopping cart will be updated. When you are ready to finalize the order, you may proceed to the checkout.

Your order will be processed immediately and you will receive an email confirmation within 24 hours with the complete details of the order.

As soon as your order is placed, your credit card will be charged. Once your order is shipped you will receive a shipment confirmation email from UPS or USPS with a tracking number so that you can track your package online.

All major credit cards are accepted. In order to make purchases you must have both a shipping address and a credit card billing address within the United States or Canada.

International Orders and Shipping Informations

*** Many countries have import taxes or fees.  Please look into this before placing your order so there are no surprise taxes when your order arrives.  We are not responsible for these taxes and fees and will not accept returns if these fees are not paid.  

International orders are shipped via USPS.  USPS Priority Mail takes 6-10 business days and provides tracking to major destinations.  USPS Priority Mail Express takes 3-5 business days and provides tracking to major destinations.

The website does not calculate shipping for all countries.  If you aren't able to place your order online because of this please email with the details of your order and your shipping address and an invoice with shipping quote will be sent to you. 

Taxes

By law sales tax is collected for items being shipped to California only. Sales tax is not collected for shipment to any other states or countries. The tax is automatically calculated at the time of checkout.

Shipping and Handling

When your items are shipped, you will receive an email confirmation along with a tracking number.  If you would like to order from outside of the US and Canada please contact us directly with the details of your order and your shipping address.  An invoice will be sent to you along with a link to make the payment through the website.

All US orders are shipped via United Parcel Service (UPS) from Long Beach, CA. Transit time ranges from 2-6 business days. If you would like your shipment to be expedited, you can choose from 3-Day Ground, 2-Day Air or Next Day Air shipping. Please note that UPS does not deliver to P.O. Box addresses. UPS Ground and 3-Day is not available to Hawaii or Alaska, if you are shipping to Hawaii or Alaska, please choose either UPS 2nd Day or UPS Next Day.  All other orders will be shipped via USPS. 


Refunds and Returns

If you find that your order is incorrect, imperfect or for any reason does not meet your expectations please call or email within 5 days of receipt to discuss the options. If it is determined that a mistake was made in building the custom item, a replacement can be made or a refund can be issued. Shipping fees are non refundable, and return shipping fees are the responsibility of the customer unless it is determined that an incorrect or imperfect item was shipped. It is suggested that you ship all items through UPS or any other shipping methods with tracking capabilities. If you are using United States Postal Service, please get delivery confirmation. We are not responsible for lost packages.  Returns must be packed with as much care and they were packed when shipped out from the studio

Please call or email before mailing a return.

 

Use of Images

If you prefer that images of your portfolio or box not be used on this website or social media, please include a note in your order or send an email at the time of your order. All requests will be honored.  If a request is not received, images may be used on this website, on other social media sites or in printed materials.